This Third Edition of a popular management text provides an overall perspective on operations in all types of organizations in an integrated, logical framework. Stresses the critical role of the operations manager within businesses and clearly examines the nature of the operations process within organizations while focusing on its strategic role. This edition incorporates much new material, including coverage of the increasing intensity of international competition, particularly from Third World countries; new manufacturing technologies, such as flexible manufacturing systems and robots; the use of sophisticated ``computer technology''; innovative concepts in manufacturing, including ``just-in-time'' production and group technology; and consumer demand for higher quality products and services. Complex solution methodologies, such as Monte Carlo simulation and linear programming, are covered in appendixes and through microcomputer packages. Contains chapter objectives, review questions, readings, and end-of-chapter problems.